Questions and answers

All about henna and jagua tattoos

1. Are henna and jagua purely natural products?

We place great value on the skin sensitivity of our products. Therefore, we use only natural dyes and care products. The black colour we use is jagua gel. The gel is prepared from an extract of the South American genipap fruit. We also sell natural Jamila henna.

2.How long does a henna / jagua tattoo last?
Henna and jagua tattoos usually last one week. With good care, they last up to two weeks. You can find appropriate care instructions on our homepage.

 

3.How long can I keep henna and jagua gel?
For a longer shelf life, Henna can be frozen. – . Then it will keep for three or four month.

Jagua gel must be stored in the freezer and has a shelf life of up to four month. It is advisable to separate larger quantities of jagua into portions.

4. I have mixed too much henna powder, can use it again at a later date?

In this case, you can freeze henna. However, the next time you use the henna. With larger quantities, it is advisable to divide up henna in smaller portions.

5. What are the differences between henna paste and jagua gel?

The main difference is the colour. Henna is obtained from crushed leaves and stems of the henna tree and is used for colouring skin and hair. Henna has a dark brown-reddish colour.  Jagua gel, which is made from the sap of the South American genipap fruit, has a dark blue-black colour.

6. Are henna and jagua gel harmless?

All our products are completely natural and free from any chemical additives. So they are safe for your skin.

Nevertheless, in individual cases they can cause contact allergies. To test for this, it is best to apply a small amount of the product to the crook of your arm and leave it to take effect for 1-2 hours. Wash the area with warm soapy water. This is essential to keep any remaining Jagua from transferring to clothing or other parts of the body.  If there is no reaction after 48 hours, you can apply the product safely.

7. Can an allergic reaction occur during application?

We only use natural products free from all chemical additives in order to protect the skin and hair. Even with natural  products, allergic reactions can occur in rare cases. To exclude such cases, make a skin test. To test for this, it is best to apply a small amount of the product to the crook of your arm and leave it to take effect for 1-2 hours. Wash the area with warm soapy water. This is essential to keep any remaining Jagua from transferring to clothing or other parts of the body.  If there is no reaction after 48 hours, you can apply the product safely. 

8. Why does MyHenna not use black henna?

Black henna contains the controversial chemical para-phenylenediamine (PPD). The substance PPD is often used in black hair dye and is very harmful to the skin. It can lead to scarring and skin burns. Therefore, we carry no black henna paste and rely only on purely natural products. Our alternative: jagua gel. It also has a dark blue-black colour and is made from the juice of the genipap fruit.

9. How do I maintain a henna / jagua tattoo?
Good care can prolong the life of your tattoo. To do this, lubricate the tattoo regularly with “MyHenna organic argan oil” or other nourishing oils. Please make sure that the tattoo does not come into contact with toiletries containing alcohol or other chemical additives
10. Is it possible to mix only a part of the henna powder and keep the rest to one side?

Yes, this is easily possible, as long as henna is stored cool and dry or in the freezer.

11. Do henna and jagua gel disappear without leaving a trace on the surface of the skin?

Yes, henna and jagua leave no marks on the skin and disappear completely with time.

12. How long does henna powder last?
When stored correctly, henna can be kept for three years (or see best before date).
13. How long is the drying time for henna and what needs to be considered?
After the tattoo has been applied, you should ensure that the paste does not smudge and allow the henna to dry the first 10 minutes. Depending on the ambient and body temperature, the henna should take about 15-30 minutes to dry and then begin to crumble from the skin. To prevent the paste from crumbling off, cover it with breathable medical tape or a bandage, but not too tight. This keeps the paste in contact with the skin for longer and guarantees an intense colour. We recommend that you allow the henna paste to act for at least five hours. Basically, the longer the better. 12 hours is the ideal time. For example, simply leave it to act overnight. To protect the paint, place paper towels or a piece of cloth on the dry tattoo and fix it with an elastic bandage. After exposure, remove the paste with argan oil. Contact with water should be avoided for at least 24 hours. The longer the tattoo is protected from water, the more intense the colour remains. The colour changes from orange to brown within 48 hours.
14. How long is the drying time for jagua gel and what needs to be considered?
After the jagua tattoo has been applied, it must first be allowed to dry for 15-30 minutes. Please note: jagua acts very easily. Ensure that the jagua does not smear or touch clothing. The gel should be left to act for max. 3 hours. Wash it thoroughly with lukewarm water to remove traces of ink until the pattern can hardly be seen. At first, the colour will be light grey and will develop into a blue-black tattoo in the course of the next 24 hours. At this stage it is very important to keep the tattoo warm. The colour develops with heat. Use a hot water bottle, a corn heat pad, etc.
15. Does MyHenna also offer white henna?
Currently we do not offer the white colour. These are body painting or acrylic based paints. The colours are highly water soluble and therefore last only one day or until they are washed off. We are working to offer more durable a natural dye.
16. The colour has not developed well and looks pale, what can I do?
Our products are free from chemical additives and thus act differently depending on the skin type. Note that the colour requires around 24 hours to develop. If the colour does not meet your requirements after this time, we can paint over the pattern a second time in order to better develop the colour. This service is free provided you notify us by email at info@myhenna.de as soon as possible. Please send us a recent photo of your tattoo in order for us to decide whether a second painting is necessary.
17. Why did my jagua tattoo disappear after washing?
This is a normal part of the process. The development of the colour of jagua gel takes between 12-24 hours, in some cases even up to 24 hours. The intensity of the colour develops gradually. It requires heat and time. Note that the colour of the jagua gel rubs off in the first 24 hours. We recommend protecting the tattoo with a light dressing and not to sleep on it.
18. How can I remove jagua gel early or if, for example, I have smeared it?
It takes a lot of patience to remove jagua gel tattoos early. Exfoliation and the use of alcohol-soaked cotton pads are good ways to make your tattoo fade more quickly.
19. Why is my tattoo darker on my fingers than elsewhere on my body?
This effect is significantly influenced by the protein keratin. It occurs more densely in the fingers. The outer layer of skin takes in the colour more intensely, thus ensuring a stronger colour development.
20. Why is my tattoo very light even after sufficient exposure?
Every skin is different so colour results will vary. The skin could be too dry or too oily, for example. This lay stop the skin pores taking in the the colour properly. In order to achieve the best colour results, we recommend that you exfoliate the skin area before applying the body paint, clean it with alcohol and keep it warm.

General questions and answers about our studio in the

1. What is the minimum age for a henna or jagua tattoo?
There are no age restrictions for henna and jagua tattoos. But if you are younger than 16 years old, we would need a signed consent form and a copy of the identity card of your guardians. Here is the link to the “informed consent” form: Download
2. Can I come without an appointment?
We recommend making an appointment in advance to avoid long waiting times. You can always check free dates and book at www.myhenna.de/termin-buchen/. You can also reach us by phone or send an email to info[at]myhenna.de
3. Can I create and bring my own pattern?

Our henna artists are pleased to work with your creations. But they will also offer a variety of designs from which you can choose or draw inspiration. Please bring your template as a print-out or as an image on a smartphone. For some inspiration: MyHenna Galerie | Facebook Galerie

4. How much do individual designs cost?
The fee always depends on the size and complexity. Here is the link to our price list with sample designs: https://www.myhenna.de/preisliste/.
5. How long does it take to apply a tattoo?
It depends on the size and complexity of the selected subject. In general, the drawing takes between 15-25 minutes. Depending on the size, it can of course take longer. Be sure to observe the drying time of half an hour, during which the affected skin must not come into contact with other objects.
6. What should I consider before applying a henna or jagua tattoo?
To ensure a long life for your tattoo, it is advisable to exfoliate the skin area and to avoid using creams. Exfoliation removes the top layer of the skin so your tattoo stays with you for longer.
7. How much do your own designs cost?
With own designs, the price also depends on size and complexity.
8. Can I have an existing pattern repeated?
If the tattoo is still faintly visible after a few weeks, you can have the same tattoo repeated with a 15 percent discount. The tattoo must still be faintly visible. Otherwise the offer is no longer valid.
9. Can you acquire all of the online store products in the studio?
Yes, all our products available in the online shop can be purchased directly at our shop.
10. Where can I make an appointment?
You can easily sign up for an appointment at www.myhenna.de/termin-buchen/. You can also get an overview of available times.

Questions about our online shop

1. What are my payment options in the online shop?
  • Prepayment: we reserve your chosen item for up to seven days from ordering. So you can easily transfer or pay the invoice amount. The account information can be found in our order confirmation, which we send to you directly after your order via email. Please ensure you provide full and accurate information when making the transfer, so that we can match the payment and get your order to you quickly. Once the payment has been received in our account, we can process the order and ship the item. You will receive a shipping confirmation email. Your delivery is then usually completed within the specified time.
  • PayPal: you can pay using a PayPal account, if you have one. Or open an account during the order at www.paypal.de. This gives you the opportunity to shop quickly and safely in many online stores around the world.

PayPal Plus* (You don’t need a paypal account):

  • Credit Card*: You can pay using your credit card: VISA, MasterCard, American Express. Your data (Credit card company, card number, validity, check digit) are transmitted encrypted.
  • direct debit*: In the standard payment method, invoice amounts are collected by SEPA direct debit.
  • Purchase on account*: It’s easy to buy on account: After receiving the invoice by e-mail, you have 14 days to pay. Please specify the transaction number as the purpose for PayPal to assign your transfer.

*Further information can be found under the following link: PayPal Plus – Hilfe und Kontakt

2. Is there a minimum order value?
We have no minimum order value. We deliver free of charge from an order value of €40 (valid only within Germany)
3. My login to the MyHenna online shop does not work, what can I do?
Have you entered the correct email address and the correct password? If you have forgotten your password, simply ask for a new one. Or send our service team an email at info[at]myhenna.de
4. What are the advantages of registering and opening an account?

As a registered customer it is even easier and quicker to buy from the MyHenna online shop. Your address data is already filled in on the order page. You can also save further delivery addresses. The account gives you an overview of your orders and you can change your personal data at any time.

If you are registered for our newsletter, you will receive selected special offers by email and are always kept up to date.

5. Liefert MyHenna auch ins Ausland?
Yes, we also deliver abroad. We ship our goods within Europe (e.g.: Austria, Switzerland, France, Italy, Sweden, Turkey, Denmark). The shipping cost is €3.70 for uninsured shipping abroad. The cost of insured shipping depends on the destination country. For more information: Hier klicken
6. Does MyHenna deliver abroad?
Nutzen Sie einfach unser komfortables Kontaktformular, um uns eine Nachricht zu senden. Wir werden Ihre Anfrage schnellstmöglich beantworten: Kontakt. Unser Service-Team beantwortet Ihnen gerne schnellstmöglich Ihre Fragen. Unsere Email Adresse lautet: info[at]myhnna.de
7. How can I contact MyHenna with questions about my online purchase?
Click on the email icon on the left hand side and send us an email. Our service team will be happy to answer your question as soon as possible.
8. My name or my address has changed - what should I do?
Once you have logged in to the MyHenna online shop, you can change your name and address simply by clicking “My Account” at the top right.
9. How secure is my data?

Your trust is important to us.

Your personal information is always transferred to us encrypted by digital security systems. Our websites are protected by technical measures against damage, destruction or unauthorised access. Any employees that may handle your personal data will have signed a strict privacy policy.

In addition, we observe the strict regulations of the Federal Data Protection Act (BDSG), the Telemedia Act (TMG) and other data protection regulations. For details, see our privacy policy.